Enabling SMEs to digitally transform the business
Enabling SMEs to digitally transform the business
Tech.ENA is an abbreviation for Technology Enabler, which is what we are striving to be: enabling local businesses to digitally transform their businesses. We aim to tear down the wall obstructing small or medium businesses from gaining access to digital solutions which will make their operations smoother, run leaner, and generally improve productivity at a fraction of the costs.
As a business owner, you may not have the need to hire permanent graphics designers, automation specialists, technical writers, even IT personnels to facilitate the digitalization of the facets of your business operations. Here is where I, a freelancer, will come in.
My services are offered on a per-project-basis, when the requirements and budgets align to build these digital solutions for a one-off cost.
Brochures, or commonly known as catalogs in local Malaysian slang, played a pivotal role in a company's marketing efforts. It is what the salesperson referred to when
presenting a product or solution to a customer, and often times it is a valuable tool in presenting a first impression to your customers. Having a professionally done
brochure with all relevant descriptions, technical specifications, and corporate branding image is indispensable to all companies, small, medium, or large.
Typical 2 pages (4 sheet) design costs RM399.00 to RM599.00 (US$85.00 to US$130.00) depending on complexity.
The digital era is empowering people to look for solutions to the problems on their own. Knowledge base is one such platform that holds answers to the problems that are frequently faced by your customers. Gone are the days where customers will wait on phone lines to get answers to their problems, they need answers and they need it immediately; the knowledge base fulfills that requirement, and more as it will remain online 24/7/365 without the added costs of employing support agents on a shift basis just so you could provide uninterruptible assistance.
See how various types of Knowledge Base can benefit your business!
Digital Adoption Platform (DAP) can be likened to a more advanced version of knowledge base, where the DAP will hold the users' hands through the software, telling them where to click and what to fill in for the different user interfaces on your software. It is really an effective step-by-step guide directly integrated into your software's interfaces, with customizable contents such as texts, audios, even videos embedded to explain the functionalities of the various UI elements. The best part: no coding required as the DAP system runs via a browser extension. Install the browser extension, and you will be able to add instructions to your UI elements. It is that simple!
Like it or not, the age of Artificial Intelligence is dawning on us. Why not take advantage of it and make the lives of your employees simpler? Robotic Process Automation (RPA) is essentially a fleet of software robots capable of emulating human interaction with software systems, such as clicks, entering data, mouse scrolls, even mild image and data processing and analysis. If you take the mundane, repetitive aspects of your employee's work out and delegate them to the much more accurate robots, your employees can be left to do higher level work that requires an actual human brain!
Explore use-cases for Robotic Process AutomationTypical project kickstart meeting includes scope identification, where the differing requirements will be communicated, together with the length and breadth of the project which will eventually be used
for the estimate in the quotation.
After an agreement has been reached, a proof-of-concept will be generated, typically in the form of a video recording indicating that the project requirement can indeed be accomplished.
A deposit will be collected as a gesture of goodwill before further time and resource investment into the project. Fairness to both parties is ensured by determining the correct milestone for the
proof-of-concept, before the deposit will be due.
Project then commences and ends with the deliverables exchanging hands after the agreed timeframe has elapsed.
A testimonial is requested, and may be rejected, before the official invoice be delivered less the deposit amount before project closure.
Note: This workflow is only applicable for larger project bases with timelines running into days, weeks, or months.
